SCM4605 - Service Management in Aviation Operations

Year of Study:4
Credit Units: 3
Duration: 45hours
Prerequisites: MGT1002 Principles of Management
Module Description
This module provides an overview of service operations including service environment, the strategy and system design of service operations, and detailed operations in managing services.
Learning Outcomes
Upon completion of this module, students should be able to:

  1. state and describe the service aspects of aviation operations and their components;

  2. analyse the aviation operations flows for better service quality;

  3. apply the appropriate technologies in aviation operations for service quality;

  4. design the service operation and quality system in aviation industry.